1. What is Healthiify’s Telemedicine Marketplace?

Healthiify’s telemedicine marketplace is an online platform that connects patients with doctors, hospitals, and healthcare specialists for virtual consultations. You can easily access healthcare services from anywhere, without needing to visit a clinic or hospital physically.

2. How do I book an appointment with a healthcare provider?

To book an appointment:

1. Visit https://healthiify.com/users.
2. Search for your preferred healthcare provider based on specialty, location, or consultation type.
3. Choose a convenient date, time, and book your appointment.

3. What types of consultations are available on the platform?

Healthiify offers several types of consultations:

• Video Consultations: Meet with your doctor face-to-face online.
• Phone Consultations: Speak with your provider over the phone in app.
• In-App Chat: Use real-time chat to consult your healthcare provider.

4. Is my personal and medical information secure?

Yes, your privacy is important to us. Healthiify uses end-to-end encryption for all communications and complies with ODPC regulations to ensure the confidentiality of your data. You can find more information in our Privacy Policy.

5. Can I use Healthiify for emergencies?

No, Healthiify is not suitable for emergencies. If you are experiencing a medical emergency, please contact your local healthcare provider or emergency services immediately.

6. How do I pay for a consultation?

You can pay using the available options on the platform, including credit cards, mobile money, and insurance (where applicable). Fees are clearly displayed before you confirm your appointment.

7. Can I choose my doctor or specialist?

Yes, you have the flexibility to select a healthcare provider based on their specialty, experience, cost and patient reviews. The platform provides profiles of each provider, helping you make informed decisions.

8. Are there any hidden fees?

No, all fees are transparently displayed during the booking process. You will not be charged any hidden fees for consultations or services.

9. Can I access my medical records through Healthiify?

Yes, once you’ve had a consultation, your medical records and consultation history will be stored securely in your account. You can access and share them with healthcare providers as needed.

10. What happens if I need a follow-up consultation?

After your initial consultation, your doctor may recommend follow-up consultations, which can be booked directly through the platform. You can also receive post-treatment care and recommendations through the app.

11. How do I cancel or reschedule an appointment?

To cancel or reschedule:

1. Log in to your account.
2. Go to your appointment details and select the option to cancel or reschedule.
3. Follow the instructions. Please note that cancellation policies may vary, and some fees may be non-refundable.

12. Is Healthiify available in multiple countries?

Yes, Healthiify connects patients with healthcare providers globally. Whether you’re in your home country or abroad, you can use our platform to access healthcare services.

13. Can I use my insurance to cover the costs?

Healthiify supports insurance coordination for select providers. You can check with your healthcare provider or insurance company to confirm if your consultation is covered. Insurance information will be collected during the payment process if applicable.

14. How do I contact customer support?

If you need help or have questions, you can reach our support team at:

• Email: help@healthiify.com
• Phone: +254 700 663 756